// Help Centre

Frequently Asked Questions

Answers about the platform and how it works. Still have questions? Get in touch with our support team.

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// 快速开始

如何开始使用 PrepRoadRunner?

Create a free account and take the short starting assessment so we know your level. The app then builds your practice plan automatically.

// 快速开始

PrepRoadRunner 与其他平台有何不同?

我们利用先进的 AI 技术提供个人化回馈、真实全真模拟测试以及自适应学习路径,平台会依您的进度与优势即时调整。

// 测验与特训

我可以参加多少次模拟测验?

The free plan lets you try the real engine with a limited number of practice exams. Paid plans unlock unlimited practice with full feedback and analytics.

// 测验与特训

你们的模拟测验与正式 IELTS 格式相同吗?

Yes. Our mock exams follow the official IELTS format, timing, and difficulty.

// 成绩与结果

模拟测验的分数准确度如何?

Our AI scoring is built around the official IELTS band descriptors — the same criteria a real examiner uses. Treat it as a strong guide to your level, not an official result.

// 成绩与结果

多久可以看到成绩进步?

It varies from person to person. Students who practise regularly and act on the feedback usually see steady improvement over a few weeks.

// 帐户

Can I change my plan anytime?

Yes. Upgrades take effect immediately. Downgrades apply at the end of your billing cycle.

// 帐户

你们接受哪些付款方式?

All major cards (Visa, MasterCard, Amex). A card is required to start your free account, but you are never charged on the free plan.

// 技术支援

我可以用哪些装置存取平台?

任何可连网装置皆可使用:电脑、平板、智慧手机。我们亦提供 iOS 与 Android App。

// 技术支援

口说特训需要安装特殊软体吗?

不需要!口说特训可直接在浏览器中使用麦克风,只需允许浏览器存取麦克风即可。

// 测验与特训

我可以特训四个 IELTS 部分吗?

Yes. Full coverage of Listening, Reading, Writing, and Speaking with AI-powered feedback.

// 测验与特训

平台是否同时支援 Academic 与 General Training?

Yes. We have content for both Academic and General Training.

// 成绩与结果

在这里特训能保证取得目标分数吗?

No. We can't guarantee a score, but students who follow their study plan typically reach their target.

// SUPPORT

NEED MORE HELP?

Our support team can help with any questions or technical issues.