// Help Centre

Frequently Asked Questions

Answers about the platform and how it works. Still have questions? Get in touch with our support team.

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// 快速開始

點樣開始用 PrepRoadRunner?

Create a free account and take the short starting assessment so we know your level. The app then builds your practice plan automatically.

// 快速開始

PrepRoadRunner 有咩同其他平台唔同?

我哋用 AI 提供個人化反饋、真實模擬試同自適應學習路徑,平台會按你速度同強項調整。

// 測驗及練習

我可以做幾多次模擬試?

The free plan lets you try the real engine with a limited number of practice exams. Paid plans unlock unlimited practice with full feedback and analytics.

// 測驗及練習

模擬試同正式 IELTS 格式一樣嗎?

Yes. Our mock exams follow the official IELTS format, timing, and difficulty.

// 分數及結果

模擬試分數準確嗎?

Our AI scoring is built around the official IELTS band descriptors — the same criteria a real examiner uses. Treat it as a strong guide to your level, not an official result.

// 分數及結果

幾耐先見到分數進步?

It varies from person to person. Students who practise regularly and act on the feedback usually see steady improvement over a few weeks.

// 帳戶

Can I change my plan anytime?

Yes. Upgrades take effect immediately. Downgrades apply at the end of your billing cycle.

// 帳戶

接受咩付款方式?

All major cards (Visa, MasterCard, Amex). A card is required to start your free account, but you are never charged on the free plan.

// 技術支援

用咩裝置都可以登入?

任何上網裝置—電腦、平板、手機都得,亦有 iOS/Android App。

// 技術支援

口說練習要裝特別軟件嗎?

唔洗!在瀏覽器容許咪高峰權限即可開始口說練習。

// 測驗及練習

可唔可以練晒四個 IELTS 部分?

Yes. Full coverage of Listening, Reading, Writing, and Speaking with AI-powered feedback.

// 測驗及練習

支援 Academic 同 General Training 嗎?

Yes. We have content for both Academic and General Training.

// 分數及結果

喺度練就一定攞到目標分數?

No. We can't guarantee a score, but students who follow their study plan typically reach their target.

// SUPPORT

NEED MORE HELP?

Our support team can help with any questions or technical issues.