// Help Centre

Frequently Asked Questions

Answers about the platform and how it works. Still have questions? Get in touch with our support team.

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// 快速開始

如何開始使用 PrepRoadRunner?

Create a free account and take the short starting assessment so we know your level. The app then builds your practice plan automatically.

// 快速開始

PrepRoadRunner 與其他平台有何不同?

我們利用先進的 AI 技術提供個人化回饋、真實全真模擬測試以及自適應學習路徑,平台會依您的進度與優勢即時調整。

// 測驗與特訓

我可以參加多少次模擬測驗?

The free plan lets you try the real engine with a limited number of practice exams. Paid plans unlock unlimited practice with full feedback and analytics.

// 測驗與特訓

你們的模擬測驗與正式 IELTS 格式相同嗎?

Yes. Our mock exams follow the official IELTS format, timing, and difficulty.

// 成績與結果

模擬測驗的分數準確度如何?

Our AI scoring is built around the official IELTS band descriptors — the same criteria a real examiner uses. Treat it as a strong guide to your level, not an official result.

// 成績與結果

多久可以看到成績進步?

It varies from person to person. Students who practise regularly and act on the feedback usually see steady improvement over a few weeks.

// 帳戶

Can I change my plan anytime?

Yes. Upgrades take effect immediately. Downgrades apply at the end of your billing cycle.

// 帳戶

你們接受哪些付款方式?

All major cards (Visa, MasterCard, Amex). A card is required to start your free account, but you are never charged on the free plan.

// 技術支援

我可以用哪些裝置存取平台?

任何可連網裝置皆可使用:電腦、平板、智慧手機。我們亦提供 iOS 與 Android App。

// 技術支援

口說特訓需要安裝特殊軟體嗎?

不需要!口說特訓可直接在瀏覽器中使用麥克風,只需允許瀏覽器存取麥克風即可。

// 測驗與特訓

我可以特訓四個 IELTS 部分嗎?

Yes. Full coverage of Listening, Reading, Writing, and Speaking with AI-powered feedback.

// 測驗與特訓

平台是否同時支援 Academic 與 General Training?

Yes. We have content for both Academic and General Training.

// 成績與結果

在這裡特訓能保證取得目標分數嗎?

No. We can't guarantee a score, but students who follow their study plan typically reach their target.

// SUPPORT

NEED MORE HELP?

Our support team can help with any questions or technical issues.