TERMS OF SERVICE

Last updated: June 25, 2026

THESE TERMS OF SERVICE ("TERMS") CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN IELTS ROADRUNNER ("WE," "US," OR "OUR") AND YOU. BY ACCESSING OR USING ANY PORTION OF THE IELTS ROADRUNNER PLATFORM, SERVICES, MOBILE APPLICATIONS, SOFTWARE, APIS, OR RELATED WEBSITES (COLLECTIVELY, THE "SERVICES"), YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

1. ACCEPTANCE OF TERMS
Use of the Services constitutes acceptance of these Terms, our Privacy Policy, Cookie Policy, and any additional terms referenced herein.

2. CHANGES
We may modify these Terms at any time. Continued use after changes constitutes acceptance.

3. ELIGIBILITY
You must be at least 13 years old to use the Services. If you are under 18, you represent that you have parental consent.

4. LICENSE
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

5. PROPRIETARY RIGHTS
All content and technology are owned by PrepRoadRunner and protected by intellectual-property laws.

6. USER CONTENT
You retain ownership of content you submit but grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, distribute, and display such content in connection with the Services.

7. PROHIBITED CONDUCT
You agree not to: (a) violate any law; (b) infringe intellectual-property rights; (c) transmit malware or spam; (d) attempt to gain unauthorized access; (e) interfere with security or functionality; (f) scrape or reverse-engineer any part of the Services.

8. SUBSCRIPTIONS, TUTOR BOOKINGS & PAYMENTS
All fees are non-refundable except as required by law. We may change pricing at any time with notice.

Human tutoring and coaching services are admin-matched. We do not operate them as an open public marketplace. When a student purchases tutoring hours, we act as the platform intermediary by collecting payment, maintaining booking and lesson tools, allocating credits, tracking completed sessions, handling support, and paying the assigned tutor after platform commission and applicable adjustments.

Tutor rates may be displayed as a gross hourly fee. Platform commission is deducted from that gross fee before tutor payout. For example, if a tutor rate is USD 25 per hour and a student purchases 10 hours, the gross booking value is USD 250. If the platform commission is 20%, the tutor net amount is USD 200 and the platform fee is USD 50.

Tutor earnings from completed live tutoring sessions are held for settlement review and normally become eligible for payout 72 hours after the session is completed, unless a student reports an issue, a refund is due, a payment is disputed, fraud or abuse is suspected, or we reasonably need more time to review the transaction. Tutor payouts are currently handled manually by an approved payout method. A tutor payout request is not a guarantee of immediate payment.

If a student payment is refunded, reversed, charged back, disputed, found fraudulent, or otherwise not received by us after tutor earnings have been credited or paid, the tutor is responsible for the affected tutor share to the extent permitted by law. We may withhold unpaid tutor earnings, offset the amount against future payouts, suspend future payout requests, request repayment from the tutor, or recover related payment processor fees, dispute fees, and reasonable collection costs. Tutors must cooperate with reasonable requests for attendance records, lesson evidence, communications, or other information needed to answer a student complaint, refund request, chargeback, or dispute.

9. TUTOR CONDUCT
Tutors must provide services professionally, attend scheduled sessions, use the platform tools honestly, and avoid taking students off-platform to bypass fees or support controls. We may pause matching, hold payouts, remove tutor access, or cancel bookings if a tutor violates these Terms, misses lessons, manipulates bookings, creates safety or quality concerns, or causes unresolved student complaints.

10. DISCLAIMER
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS, AND NON-INFRINGEMENT.

11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY SHALL NOT EXCEED USD 100. WE SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. INDEMNITY
You agree to indemnify and hold us harmless from any claim arising out of your use of the Services or violation of these Terms.

13. TERMINATION
We may suspend or terminate your access at any time for any reason without liability.

14. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

15. DISPUTE RESOLUTION
Any dispute shall be resolved by binding arbitration in Wilmington, Delaware, under the rules of the American Arbitration Association. YOU WAIVE THE RIGHT TO CLASS ACTIONS AND TO A JURY TRIAL.

16. SEVERABILITY
If any provision is held invalid, the remainder shall remain in full force.

17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and PrepRoadRunner concerning the Services.